[Rev]

Not familiar with UPR, but be glad they are refunding your money without too much of a hassle. Some outfits would just delay action again and again, hoping you would just get tired and go away. Some would say that since you attempted installation that they are off the hook. There are many horror stories out there. That's why I always pay with a credit card. I can just send it back and cancel the transaction if I have to.

Rev