I'd have to differ with you on that one, and I think the vast majority of their customers would agree. They've got some of the best, top-notch customer service attitudes of anyone that I've ever dealt with in this racing game. Your experience may be different, but its definitely atypical from 99.9% of the folks that have dealt with them.
Superior product and excellent customer/tech support IMHO.
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Jeff Chambers
Trophy Stock #3
11.462 Seconds / 117.43 MPH
Chambers Racing Team