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Old 03-24-2004, 11:33 AM   #1
Lizard King
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Join Date: Dec 2000
Location: Ottawa, Ontario, Canada
Posts: 584
Default Before buying a new Ford consider this.

According to Ford, any modifications applied to a Ford vehicle is considered an instant void of warranty, and as a buyers of their product we should be aware of this. They are playing by the rule book.

These modifications include visual & performance. In my case an exaust modification is voiding my rear-end warranty. Doesn't make much sense. Ford knows this is a grey area, but will actually wait for legal action to commence to consider your case.

I am not going through the trouble of a legal pursuit on $107 in parts and 4 hours of shop labor. This is ridiculous. Even with this in mind they do not change their mind.

The rearend part that needed to be changed was the front bearing assembly, which is only under pressure under deceleration. Not acceleration. Even with this information Ford doesn't change its mind.

Jason Keay owner of JK Ford Lincoln confirmed putting an exaust on my car should not be a problem in 2002. When asked again after Ford voided my warranty, his statement is 'Ford's guidelines are changing, warranty is now more strict'. Ford's headoffice answer is the guidelines never changed. Read the owners manual you got when you purchased your vehicle.

According to them I am lucky to have gotten the warranty services up to now. 'People like me/us should expect this to happen when we modify a vehicle'.

My beef is not having to pay this amount. My beef is in the principal of leasing a vehicle - peace of mind of having a car that has warranty.

Even when I explained to Martino Catalano, Product Liability Specialist at headoffice that his legal position is nul, and that I have half a foot precedents from other cases at our legal office here that show his case holds no water, his opinions does not change. He knows no one in their right mind bother with small amounts like that.

It is scary to see how Ford doesn't give credit to loyal clients. This is not my first Ford vehicle, and I had every intentions on leasing the 05 coming up.

I told Mr. Catalano, Ford's position in this case is troublesome enough - It will cost them the sale of a 05 Stang and a life time customer... - no change of opinion.

Just thought I would share my experience with Ford's legal department. I am obviously disapointed.
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