This was emailed to me and I thought I would share it with you guys because I thought it was pretty funny.
> YOU HAVE GOT TO READ THIS!
>
> Customer Service
> This has got to be one of the funniest I've heard of in a long time. I
> think this guy should have been promoted, not fired. This is
> (supposedly) a true story from the Word Perfect Help line which was
> transcribed from a recording monitoring the customer care department.
> Needless to say the Help Desk employee was fired; however, he/she is
> currently suing the WordPerfect organization for "Termination without
> Cause".
> Actual dialogue of a former WordPerfect Customer Support employee (now I
> know why they record these conversations)
> "Ridge Hall computer assistance; may I help you?"
> "Yes, well, I'm having trouble with WordPerfect."
> "What sort of trouble?"
> "Well I was just typing along, and all of a sudden the words went away"
> "Went away?"
> "They disappeared"
> "Hmm. So what does your screen look like now?"
> "Nothing"
> "Nothing?"
> "It's blank; it won't accept anything when I type."
> "Are you still in WordPerfect or did you get out?"
> "How do I tell?"
> "Can you see the C: prompt of the screen?"
> "What's a sea-prompt?"
> "Never mind can you move your cursor around the screen?"
> "There isn't any cursor: I told you, it won't accept anything I type"
> "Does your monitor have a power indicator?"
> "What's a monitor?"
> "It's the thing with the screen on it that looks like a TV. Does it
> have a little light that tells you when it's on?"
> "I don't know?"
> "Well, then look on the back of the monitor and find where the power
> cord goes into it. Can you see that?"
> "Yes, I think so"
> "Great. Follow the cord to the plug, and tell me if it's plugged into
> the wall."
> "Yes it is"
> "When you were behind the monitor, did you notice that the were two
> cables plugged into the back of it, not just one?"
> "No"
> "Well, there are. I need you to look back there again and find the other
> cable."
> "Okay, here it is"
> "Follow it for me, and tell me if it's plugged securely into the back of
> your computer"
> "I can't reach it"
> "Uh huh. Well, can you see if it is?"
> "No"
> "Even if you maybe put your knee on something and lean way over?"
> "Oh, it's not because I don't have the right angle - it's because it's
> dark"
> "Dark?"
> "Yes the office light is off, and the only light I have is coming in
> from the window"
> "Well, turn on the office light then."
> "I can't"
> "No? Why not?"
> "Because there's a power failure"
> "A power.... A power failure? Aha, Okay, we've got it licked now. Do
> you still have the boxes and manuals and packing stuff your computer
> came in?"
> "Well, yes I keep them in the closet"
> "Good. Go get them, and unplug your system and pack it up just like it
> was when you got it. Then take it back to the store you bought it from."
> "Really? Is it that bad?"
> "Yes, I'm afraid it is."
> "Well, all right then, I suppose. What do I tell them?"
> "Tell them you're too ******* stupid to own a computer"
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