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Mr 5 0 · 06-27-2002, 01:16 PM

All too typical story but then, I'm sure the parts people have their own 'dumb customer stories' too. In fact, I know they do, I've seen them.

I understand that 'looking it up' is what the parts people are trained to do and I have no problem with that concept, but when a customer asks for a part by brand name and part number they should have sense enough to trust that he/she knows what they are doing.

Pushing the platinums is probably just a standard 'upselling' technique that they are also instructed to do. No problem - as long as they know when to stop pushing.

I find that when I have to buy parts at the Ford dealer (which I avoid due to the obscene prices) they are a lot more knowledgable and respect you enought not to push anything and accept that if you have a PN, you already have 'looked it up' and know what you need.

06-27-2002, 01:16 PM	#6
Mr 5 0 Conservative Individualist Join Date: May 1997 Location: Wherever I need to be Posts: 7,487	Parts people All too typical story but then, I'm sure the parts people have their own 'dumb customer stories' too. In fact, I know they do, I've seen them. I understand that 'looking it up' is what the parts people are trained to do and I have no problem with that concept, but when a customer asks for a part by brand name and part number they should have sense enough to trust that he/she knows what they are doing. Pushing the platinums is probably just a standard 'upselling' technique that they are also instructed to do. No problem - as long as they know when to stop pushing. I find that when I have to buy parts at the Ford dealer (which I avoid due to the obscene prices) they are a lot more knowledgable and respect you enought not to push anything and accept that if you have a PN, you already have 'looked it up' and know what you need.