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Retail is a tough business. For several years, I was a store manager for a chain of auto parts stores.
Managers were very seldom promoted from within. Most of the District managers were hired from non auto related businesses. I had one who was a district manager for a lady's clothing store, another a shoe store manager and so on.
They didn't know an oil filter from a brake caliper, but were hired anyway. Snotty "I'm a boss" attitude. They really thought they knew their stuff, but didn't know jack.
I finally got fed up and quit.
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I know EXACTLY what you mean! I'm in a very similar position, though I'm just one of the peon managers at a retail auto parts chain. I can't stand some of the middle & upper management sometimes, mostly that "I'm the boss and that's that" attitude; they haven't a clue about what they're selling or who they're selling it to, much less what the end result will be if they don't start finding all this out. All they see are dollar signs, and you aren't a person, you're just a number with a position, and it takes $X.xx per hour to keep you here. If they could just build a STRONG foundation of people from within who know the ropes and have been around long enough to see how things are run.....well, situations like those told here wouldn't happen as much. I'm a firm believer that if something's working, stick with it. However, I'm not in charge of things, so my opinion isn't worth jack. Okay, rant over. I'm off to work.
