National Drivetrain

RdRunnr · 07-26-2002, 03:14 PM

I have been waiting for my local ford dealer to get me a shim for my rear carrier which broke. Yesterday I decided to call National Drivetrain to see if they had the shims I needed since I see them advertise all the time in MM&FF. I spoke with a very nice gentleman named Gary who told me they had an entire shim kit for only $13.95, which is exactly was I was looking for. I requested he send it overnight (even though shipping would cost more then the part) since I wanted desperately to get my car back together. Well today at 4 pm my time (3 pm their time) my package arrives. Instead of sending me shims for an 8.8 Ford, they sent me shims for a 12 bolt GM. So ok, they made a mistake. That happens. It is only 3:30 their time and they advertise in MM&FF that they are open until 5:30 their time. Good, I have two hours for them to send a replacement so I have it tomorrow with overnight Sat delivery. I call and ask for Gary and they say he has left for the day. Ok not a problem, I ask can someone else help me with the wrong order I received? They say, "No, you have to wait till Monday". I explained I received the wrong part overnight and I need the correct part sent so I can get my car together this weekend. Sorry, you have to wait for Gary. WTF? What kind of customer service is this? Beware of National Drivetrain. They obviously do not care about customer satisfaction.

Crazy Horse GT · 07-26-2002, 07:04 PM

thanks for the heads up, that sux

07-26-2002, 03:14 PM	#1
RdRunnr Registered Member Join Date: Dec 1999 Location: Newark,DE Posts: 98	National Drivetrain I have been waiting for my local ford dealer to get me a shim for my rear carrier which broke. Yesterday I decided to call National Drivetrain to see if they had the shims I needed since I see them advertise all the time in MM&FF. I spoke with a very nice gentleman named Gary who told me they had an entire shim kit for only $13.95, which is exactly was I was looking for. I requested he send it overnight (even though shipping would cost more then the part) since I wanted desperately to get my car back together. Well today at 4 pm my time (3 pm their time) my package arrives. Instead of sending me shims for an 8.8 Ford, they sent me shims for a 12 bolt GM. So ok, they made a mistake. That happens. It is only 3:30 their time and they advertise in MM&FF that they are open until 5:30 their time. Good, I have two hours for them to send a replacement so I have it tomorrow with overnight Sat delivery. I call and ask for Gary and they say he has left for the day. Ok not a problem, I ask can someone else help me with the wrong order I received? They say, "No, you have to wait till Monday". I explained I received the wrong part overnight and I need the correct part sent so I can get my car together this weekend. Sorry, you have to wait for Gary. WTF? What kind of customer service is this? Beware of National Drivetrain. They obviously do not care about customer satisfaction. __________________ Eric 1990 Mustang GT 10.46 @130.97 ClickClickracing Forums

07-26-2002, 07:04 PM	#2
Crazy Horse GT Registered Member Join Date: Aug 2001 Location: Sale Creek, TN. C. S. A. Posts: 4,652	thanks for the heads up, that sux __________________ 95 gt vert, lot's of stuff, it aint slow. 04 sonic blue v - six my beater 89 rs camaro iroc turbo hood, other stuff, my wifes ride 84 lx stang cammed up 289 hi po, etc 65 falcon, maybe by the year 2020. black 00gt, gone but never forgotten. R H C- member # 1 o.b.c. da prez- member # 1 if your under 40 dont ask. goodbye for now odie,r.i.p. 11-27-03

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