I've ordered alot from summit and never had ANY problems, however i've had VERY poorly packaged items from Jegs many times, so now i don't order from then anymore.
For me the companies i buy from regularly are:
Summit (very good to me)
Year One
Companies i'll never buy from again:
Mustang Parts Specialties
Jegs
I guess everyone has their own "don't buy from list"
Sorry to hear your difficulties
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2005 Suzuki Hayabusa GSX1300-R
1980 Ford Thunderbird - 255 V8
ported heads, 5.0L ported stock headers, O.R. H-pipe and Flowmaster 2-chambers, dual roller timing chain
hi-po Mack Truck hood emblem 
1985 Mustang GT 5.0L T5, F-303, GT40p, headers, off-road h, flowmasters, MSD stuff, etc.
Sold 02/06/04 
1989 Mustang GT ET: 13.304@102.29 mph (5-24-03)
Sold - 1998 Mustang Cobra coupe, 1/4 mile - street tires: 13.843@103.41 (bone stock)
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