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#1 |
Registered Member
Join Date: May 1999
Posts: 5,246
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![]() I found out tonight that my card balance, which was at $16.74 incurred a $1.00 minimum finance charge because my $0.00 minimum payment back in November was a couple days late being applied (yeah right, it was sent with plenty of time). Then the (*&)(&* charged me 2 $10 late fees in a row on that $1 finance charge.
They send me e-bills to my USPS E-bill pay account and they don't send me paper ones. I haven't been paying via billpay for a bit as I was having trouble loading the page when I switched to dial up. I wasn't that concerned because I had a fricken $0.00 balance!!! They told me tonight that they wouldn't credit one of the late fee's or the $1 charge back onto my account. I was in the stinkin store trying to buy $170 of tools not a month ago. It didn't go through (now I know why), but the jerks there couldn't tell me anything at all!!! I tried to see if I could make a payment, but their system wouldn't even tell them my minimum payment amount! I was livid, ripping customer service jerks up over the phone left and right! I had one charge removed and told them to shut the account down NOW! I will never, ever, ever buy from them again. There are 2 other places that I have made that promise with. The Perkins in Anoka, MN, and the Burger King in Brooklyn Park (which folded). They were both over 3 years ago, and I haven't been there since, nor will I ever go there again. Don't buy from Sears. Why would you want to support a company that has the customer service qualities of Excessive Motorsports? |
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#2 |
Registered Member
Join Date: Aug 2001
Location: Sale Creek, TN. C. S. A.
Posts: 4,652
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![]() sear's sux ,their tools suck if it aint snap -on screw it , your right unit sear's sux.
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95 gt vert, lot's of stuff, it aint slow. 04 sonic blue v - six my beater 89 rs camaro iroc turbo hood, other stuff, my wifes ride 84 lx stang cammed up 289 hi po, etc 65 falcon, maybe by the year 2020. black 00gt, gone but never forgotten. R H C- member # 1 o.b.c. da prez- member # 1 if your under 40 dont ask. goodbye for now odie,r.i.p. 11-27-03 |
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#3 |
Tubbed and Juiced
Join Date: Mar 2001
Location: Tulsa, Oklahoma
Posts: 1,861
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![]() Sears tools doesn't suck, I personally like them. I've used them and snap-on, snap-on is overpriced, but I do like them, that is all we used at my motorcycle tech. Craftsman seems to fit in my budget, and I've been real happy with the durability and performance of their tools. They are a way above the cheap tools out there, and are on par with snap-on in my opinion. My dad has used craftsman for a long time, maybe I'm parcial? But I do like their tools once again. I have not had to deal with Sears customer service yet......
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#4 |
Registered Member
Join Date: Jul 2001
Location: Dupo,ill
Posts: 219
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![]() Craftsman makes good tools but try and pick them up at a pawn shop or swap meet if something is wrong with them you can get them replaced free. I haven't been to Sears for two years, bought a washer and dryer there and used my credit card to pay and they never did show up on my bill!
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#5 |
Registered Member
Join Date: Jul 2001
Location: Leamington, Ontario, Canada
Posts: 767
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![]() I'm if they didn't charge it to yyour credit card thats sweet
Oh and unit quit messing with a Canadian company you ***** ![]()
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Black 1990 Cobra Mac offroad H pipe, Hooker aerochambers , k&n bunch of stuff that I'm to lazy to type out sitting in my room |
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#6 |
Conservative Individualist
Join Date: May 1997
Location: Wherever I need to be
Posts: 7,487
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![]() Unit 5302:
It does appear that you've been screwed by Sears and I can see why you would hate them after the way you were treated. 'Customer Service' is a joke most anywhere today but it's the worst in retail - and credit divisions can be really bad in every business. I've had a Sears card for some years - never a problem - but I pay by check and always send it 5 days ahead of the due date. Electronic/online payment is great but unfortunately it doesn't always work out - as happened to you. I don't totally trust it yet and your bad experience would seem to justify that caution. Personally, I like Craftsman tools a lot and have nothing but good experience with them. Great tools for the backyard mechanic. Sears generally has good buys but only if you buy on a sale. Their regular prices are usually higher than others. If you ever decide to go back to Sears, I would pay just cash or use a MasterCard or Visa. My favorite credit card is my American Express (no revolving credit - pay full balance when the bill comes) or my Debit card. Both force you to buy only what you can really afford - saves headaches and money traumas down the road. |
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#7 |
Registered Member
Join Date: Aug 2001
Location: Sale Creek, TN. C. S. A.
Posts: 4,652
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![]() 1bad89 most of my tools are craftsman,but when you use them on a daily 40 hour work week,take my word for it the wrenches streach out i just like snap on ratchets & wrenches they are not cheap.
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95 gt vert, lot's of stuff, it aint slow. 04 sonic blue v - six my beater 89 rs camaro iroc turbo hood, other stuff, my wifes ride 84 lx stang cammed up 289 hi po, etc 65 falcon, maybe by the year 2020. black 00gt, gone but never forgotten. R H C- member # 1 o.b.c. da prez- member # 1 if your under 40 dont ask. goodbye for now odie,r.i.p. 11-27-03 |
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#8 |
Registered Member
Join Date: May 2001
Location: Harrisburg, Pennsylvania
Posts: 379
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![]() craftsmen tools are pretty good for the price when it comes to mechanics tools ......i think there quality has declined in the last 15 or so years.though.......i had an older inherited set i got from my stepfather ,that set held up pretty good intill they were stolen a few years ago .......i bought a newer set of craftsmans ,and they just don't seem as abusable as the old set........ i put that old set through hell ,i've already broken a few things from the new set.......it sucks when your in the middle of doing somthing and the tool you need breaks......when it comes to mechanics tools ,my favorite tools are either snap on ,mac or sks.....i think craftsman, husky , vermont amierica and stanly are good for the price
when it comes to construction tools ,i agree with crazy,when you work with the tools 40 plus a week,you want the better quality.......craftmans stuff is ok but on the job i'm tough on tools ........craftsmans construction tools just don't cut it on the job..........porter cable ,dewalt ,millwalkee,or mikita for power tools.......stanly ,johnson,plumb or swanson for hand tools..... ps......i alway's buy cash so i never had problems with billing.......i don't like credit cards ,to easy to get into hot water
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the "not so old",old guy 87 Mustang GT T-top >hanlon t-5, pro 5.0, centerforce clutch ,adj. cable/quatrant ,3.27s ,full 2 1/2 ex(off road H) adj. reg. ,e-cam ,70mm TB, cobra intake ,1.7rr ,ported/milled e7ets w/crane springs ,306 balaced/decked short block w/speed pro forged flat top pistons ...257rwhp/302rwt best et 13.7@102 (4/11 ) '80 Capri (future project,currently collecting parts for 351 moter) |
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#9 |
Registered Member
Join Date: Oct 1998
Location: Az
Posts: 854
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![]() dont believe that free replacement thing... it isnt for everything..
torque wrench that I had broke...wasnt hardly used...but they just said sorry... I'll get a snap on next .. maybe they'll stand behind it... ![]()
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84 convt,roller 302,AFR's, performer 3.55's, underdrives BBK shorties stock cam, 1.7's 13.58@102.84 and a '68 stang .. project 8 sec street car... 557 big block + N20 :-) http://members.cox.net/darkknight302/68nwrear.jpg |
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#10 |
Registered Member
Join Date: May 1999
Posts: 5,246
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![]() The online bill payment service is awesome in my opinion. It sometimes takes longer than mail, which is how I sent in the last Sears card payment.
They just hung onto the payment for a while before making the credit. It's been a VERY common tactic of theirs in my experience. Actually, the card companies sometimes take a WEEK to credit an account once they receive payment. Anyway, I'm glad I bought the Husky set from Home Depot rather than the Craftsman set now. The Husky set was a better set containing more useful tools, and it was $20 less expensive. As far as going back with cash, I'm not about to support that company. They've totally screwed me, and wound up charging me 3x unfairly in a row. Removing only 1 of those charges. I hope the bastards go bankrupt. |
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#11 |
Junior Member
Join Date: Mar 1999
Location: Ventura, California
Posts: 8,981
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![]() My Mother had a bad experience with Sears and their card, and now also swears them off. Me personally? I go to Sears about once every other month. Mostly for tools. I prefer Snap-on, but can't always afford them. Comparing Craftsman to Snap-on? Give me a break. They are as different as night and day. Old Guy and Marty are right on the money: Craftsman quality sucks compared with 15-20 years ago, and the open end wrenches stretch if the bolt offers much resistance. The sockets crack easily, too. But, I enjoy the ease of replacing them. When I'm rich, I will only own Snap-on tools. Until then, I also have Craftsman.
Take care, -Chris
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Webmaster: Rice Haters Club Jim Porter Racing Peckerwoods Pit Stop Support Your Local
RED & WHITE! |
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#12 |
Conservative Individualist
Join Date: May 1997
Location: Wherever I need to be
Posts: 7,487
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![]() Craftsmen tools are great for the casual user (like me). I haven't had any problem with breakage for a long time so I can't knowledgably comment on Craftsman quality these days.
To be clear; all my friends who are professional mechanics (many) have always used Snap-On tools. Great quality and breakage replacement is a given. Price is of little consequence when you make your living with tools. Same with any trade or profession. For us occasional driveway hackers with a Chilton's manual on the fender and bolts left over at the end of a job, I still think the Craftsmen tools are a good buy. |
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#13 | |
Junior Member
Join Date: Mar 1999
Location: Ventura, California
Posts: 8,981
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![]() Quote:
Thanks, that was funny. Bolts left over... hehehe. I enjoy a good laugh like that. Take care, -Chris
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Webmaster: Rice Haters Club Jim Porter Racing Peckerwoods Pit Stop Support Your Local
RED & WHITE! |
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#14 |
Conservative Individualist
Join Date: May 1997
Location: Wherever I need to be
Posts: 7,487
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![]() You're quite welcome, Chris. You know I live to entertain.
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#15 |
Get down.....
Join Date: Apr 2001
Location: Room 103
Posts: 2,095
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![]() i agree with 5.0. those snap-on and Mac tools are pretty pricey! i use Craftsman everyday on my air tools. if they crack, send them back! at least with Craftsman you dont have to wait for the "tool guy" to show up. i got to admit, strap-on makes the best basic hand tools. they have the best swivel sockets. as for Sears, i had problems similar with my card also. they charge me a late fee that was so ridiculous, i paid them off and canceled my account. it is just as easy to use your lowest percentage credit card. no more sears credit cards! BEWARE of Circuit Shitty cards too!
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Cobra brakes are on! Finally..... ------------------------------------------------ |
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#16 |
Tubbed and Juiced
Join Date: Mar 2001
Location: Tulsa, Oklahoma
Posts: 1,861
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![]() I've used snap-on for 2 years straight , and I've used craftsman for longer than that. I've never had a wrench stretch at all, even with a 4 foot long breaker bar on it!
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#17 |
Junior Member
Join Date: Mar 1999
Location: Ventura, California
Posts: 8,981
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![]() I wouldn't buy Allied if you paid me. No, I made no mistake, I have returned 1/2" and 9/16" combination wrenches 3 or 4 times because they have stretched. This never used to happen, but it does now. I'm not saying Craftsman tools are crappy, but I am saying the ones you can buy at Sears today SUCK compared with the ones they sold as recently as 10 years ago. I said myself that one thing I like about Craftsman tools is the ease of returning them. What I didn't mention was that every time a tool has to be returned, it's because the tool failed, and when a tool fails, a busted knuckle and possibly a damaged part is the result. Snap-on has never failed me, but, also as I already said, I can't afford to replace all of my Craftsman tools with Snap-on, yet.
As far as air tools go, my IR2131 is the most powerfull 1/2" impact made, and it has yet to break a Craftsman 1/2" drive impact socket, although it did crack a Craftsman 3/8" drive socket, but that was my bad for using it on such a powerfull impact gun. Craftsman tools are okay. They are certainly better than Husky, Allied, and the like. But they are no match for Snap-on, and they never will be. Take care, -Chris
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Webmaster: Rice Haters Club Jim Porter Racing Peckerwoods Pit Stop Support Your Local
RED & WHITE! Last edited by PKRWUD; 02-02-2002 at 10:48 PM.. |
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#18 |
Registered Member
Join Date: Aug 2001
Location: Sale Creek, TN. C. S. A.
Posts: 4,652
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![]() Ingersoll Rand impact's rule.
hehe Mr 5 0: Chilton's - that was a good one. Thank God you don't use Hayne's, they suck - uh oh - I'm gonna get flamed again! ![]() ![]()
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95 gt vert, lot's of stuff, it aint slow. 04 sonic blue v - six my beater 89 rs camaro iroc turbo hood, other stuff, my wifes ride 84 lx stang cammed up 289 hi po, etc 65 falcon, maybe by the year 2020. black 00gt, gone but never forgotten. R H C- member # 1 o.b.c. da prez- member # 1 if your under 40 dont ask. goodbye for now odie,r.i.p. 11-27-03 |
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#19 | |
Registered Member
Join Date: May 1999
Location: Georgia
Posts: 3,866
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![]() Quote:
From one professional mechanic to another, I couldnt agree with you more. Those who think craftsman tools are great are weekend wrenchers or just plain dont know any better. I split craftsman sockets all day long. I couldnt split a snap on socket while it was mounted in a vise, beating it with a sledge hammer...(true story) Unit, I threw away my sears charge card as soon as they started accepting mastercard and visa. I suggest you do the same, but I guess its to late, you already boycotted them. Last edited by Mach 1; 02-03-2002 at 12:45 AM.. |
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#20 |
Not broken anymore!
Join Date: May 2001
Location: La Porte, TEXASS :)
Posts: 1,963
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![]() OK..HOW BOUT THIS...INPUT?? I'm about to move into my new house 3 weeks from last Friday. I need:
a refrigerator a washer/dryer a microwave (gotta have!) and a lawnmower.... I've had people tell me to go there cuz of thier warrenties on everything. and maybe if i'm getting more than one thiing they will cut me a deal? I've also had people say to NOT use them cuz they are MUCH higher priced for appliances than other places??????? I'm running out of time and tring to figure out where to go. I dont wanna live out of an icechest and have to wash ALL MY CLOTHES BY HAND!!!! ![]() How do ya'll feel about them as far as buying major appliances like that and thier prices/ warranties/and quality? i dont want to spend a fortune, but then again we are talking about my HOUSE and the major appliances I need to buy.... INPUT????? ![]()
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R.I.P. my Kinde..Jan. 19,1992-Aug. 22, 2003. Shes Cruisin' doggie heaven in a Blown Verte or a GTO!!! ![]() 2005 ROUSH GT Verte SuperStallions of the Net Feature, May 2002 RICE HATERS CLUB MEMBER #38!! O.B.C #5..thank you!! I feel so priveledged!! BONE STOCK~ Hell, its a ROUSH! ![]() |
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Thread | Thread Starter | Forum | Replies | Last Post |
I will never shop at Target again. | Dark_5.0 | Blue Oval Lounge | 33 | 04-06-2003 07:48 PM |