Where is Ford in all this??
I was really burned up to hear about this flagrant act of customer abuse by a Ford dealership - burned up, but not surprised.
It doesn't surprise me, either, that the dealership is stonewalling the customer. My experience is that Ford dealers are worse than any other car company when it comes to making right what they've screwed up. That's probably because - again, at least in my experience - Ford is completely unconcerned about how dealers treat their customers as long as they're making their sales quotas. I'm convinced that Ford will ignore the awful treatment one of *their* customers received at the hands of one of *their* dealers, and - if they ever respond to Tracy or to the enthusiast community at all - will take a "we're all right, Jack" position, and claim they don't bear any responsibility at all for their dealership's behavior because they're "just a franchisee." (Yeah, that's bitter experience talking.)
So, I don't think Ford will do anything like pulling the dealer's SVT agreement, or even pressure the dealer to do the right thing. Maybe it would help if enough customers let Ford and the dealership know that they wouldn't do business with them, but I doubt it.
I love Mustangs, but I'd never own one new enough to be under warranty - because while Ford may build great cars, they build lousy service organizations.
My $.02 on the whole affair . . .
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