you said:
I feel bad for the dealership. ...I wouldn't be surprised if this put them out of business, or atleast restrict their income to the point where they had to lay a buch of people off. ...If revenus drop because of this, they'd have no choice but to start firing people not involved in this.
I don't feel bad for the dealership at all. Only piss poor management allows this sort of thing to happen. This means there was more than just the one bad apple that led up to this mess.
The most effective way for the dealer to gain ground IS TO FIRE a lot of people; clean the slate... and start rebuilding their reputation.
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