Found the link on my home site, the Impala forum:
http://www.impalassforum.com/cgi-bin/ultimatebb.cgi
I have to say that the tech got everything he deserved, and I hope the lady gets compensation from the dealer. If it were me, I would pursue it as far as possible.
And to the guys that agreed with him, you suck as much as he did for condoning these actions.