[Matt Harwood]

OK, we're pretty much in agreement that:

1) The guy who did this is an asshat.

2) The entire world weeps for the owners.

3) The guy has been fired.

Now, with those out of the way, how about something constructive, like what would it take to make the owners whole again? The first step has been taken (the guy has been fired). What should the dealership do to make things right for the owners and to repair their (badly) damaged reputation in the community?

Some have suggested:

1) Free maintenance

2) Free oil changes

3) Free extended warranty

4) A new car (yeah, that'll happen)

If this were you, what would you expect and/or demand? Short of a new car (which won't ever, ever happen--there's no demonstrable damage to warrant replacement), what would you want if you were the owner?

Just a thought.