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I'm pissed! What should I do?
I bought a 347-stroker kit from coast high and I ordered the 4340 crank, ultra light rods, and forged pistons.
I took the crank to a shop here in town and the owner told me that the crank was a 5140 and not a 4340. I called probe because they charged me more money for the 4340 crank and on the receipt it says it's a 5140 and he told me it's a misprint and he is positive they sent me a 4340 crank and insisted that he saw the 4340 go out and even confirmed it with his machine shop. I told him that Brent Frazier at Brent Frazier engineering told me that it was a 5140 and he told me he is wrong and that you can not tell the difference between a 5140 and a 4340 by looking at it. I took his word on it and said ok that I just wanted to make sure that I got what I paid for. He told me if I did not trust him that I could pay to send it back and if it is a 5140 that he would send the 4340 but it could take 4 to 6 weeks to get it back and they will not reimburse me for the shipping charges. Today Brent Frazier told me that they called him and asked him why he was telling me that I had a 5140 crank, he said because he does and the guy at probe said I know he does but you don’t have to tell him that. This guy admitted to Brent that I have a 5140 and paid for a 4340. I was going to start building the motor this weekend and now I don't know what I should do. Brent told me the 5140 would be fine but I feel like I got ripped off. ------------------ James Cox nochevy@hotmail.com 1991 Mustang LX 12.565 @109.38mph 1.764 60ft |
thank you for the warning i know who never to spend any money with that sucks if i were you i would call him on
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Thats not the first horror story I've heard about Probe Industries. Maybe they don't realize how many people these forums and lists reach.Thats a lot of potential business lost. I know I won't take a chance on them, up where I live I would never get any customer service.
------------------ B.R. L.X. 5.0 coupe Cruise control,power mirrors,...and Thats it! |
Well that's two people I will never buy from again.
TCI and CoastHigh |
Don't let them screw you. If you cannot get anywhere with Coast, contact the better business bureau in your area. You can find them on the web and get info about a regional office that will take your claim. They have been a great help to me in the past. Brent's statement will be key to you getting things resolved. If it were me, I would push to send everything back at their expense, get your full refund, and take your business to another shop. Thanks for the warning to all of us.
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Yeah, thanks for the warning... not cool at all... i think you should get reimbursed and shop elsewhere as well! http://www.mustangworks.com/msgboard/mad.gif
------------------ Joe! 1988 GT, 167,000 miles!!! 13.58@105mph Check out my listing! Click here! Or my website:www.joe4speed.com 99 Ninja ZX-6R:10.32@135mph! 1993 Olds Eighty Eight LSS 16.40@88.8mph http://www.duhspot.com/users/smiley/.../outtahere.gif |
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------------------ Check Out My Site 91GT,Holley SysteMAX II Kit-Heads 2.02" x 1.60" port matched to a 1262,Anderson N-61,24#,76mm C&L,Full MAC exhaust 1-5/8" Long tubes,2-1/2" O.R H-Pipe,2 1/2" cat back, No A/C or PS or emissions, 12" K&N Filter,RNH PERFORMANCE Ram Air,Ron Davis Radiator,Full Suspension,S&W 8pt "X" brace,JAZ seats,3:73's,Welds..etc,4:30's and 31 splines coming very soon! FIRST TIME OUT 12.16@111 WHEELS-UP |
Do they have a website and an email address? I think we should bomb them with emails saying that we know what they've done and if they don't correct it free of charge then we'll keep spreading the word! I hate hearing stuff like this from some of these mail order companies.
------------------ GT-40 heads (ported, polished, + milled), B303 cam, 1.7rr's, JE pistons, Offy intake, Carter AFB 625cfm carb, Flowtech 1 5/8" shortys, Flowtech X-pipe, MAC Flowpath exhaust, MAC pulleys, 373's, subframes, Eibachs+Tokicos, B&M ripper, FMS Clutch, Zoom Quadrant+cable, 17" CSA Ultra rims, 235/45ZR17 Yokohama AVS S4's, MSD 6A ignition+coil, FMS 9mm wires, Carbed, Naturally Aspirated, and Nasty! |
I think that I don't have much choice but to keep it because I will be with out a car in two weeks and I have to get the motor assembled and running.
The car I am using belongs to my mom and I have to give it back in two weeks. I know they will not work with me under my terms and I have a timeline. I think I will try to get them to give me a receipt with the 4340 on it since they insist that was what they shipped, then if I break something I will have a little leverage. I do not think I will break anything but if I do then I will make them replace everything that breaks or I will sue them. I don't know if I am making the right decision but I don't have much of a choice. I thought I had done enough research and found a good company to but from but I guess I was wrong. At least I got a good price. The guy set my ex-boss up as a dealer and gave me a dealer price, which was almost 600 dollars less than the original quote. I think I will take MDM's advice and call the better business bureau (After I get my new receipt!) and report it to them but Brent is a dealer and is not going to tell that to anyone else. My word against theirs. But I will damn sure let people know what they did. ------------------ James Cox nochevy@hotmail.com 1991 Mustang LX 12.565 @109.38mph 1.764 60ft |
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Brad ------------------ 1991 Mustang GT Conv. Removed silencer, K&N air filter, Cobra manifold, 65mm TB, Adjustable fuel pressure regulator, 180 thermo., Mac headers, High flow H-pipe, Force II W/2 chamber Flowmaster, Hurst Shifter, 3.55 gears, subframes |
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