Summit Racing ... call it like it is !

HotRoddin · 01-18-2004, 09:07 PM

I ordered one of their aluminum radiators before Christmas. It arrived before Christmas, even though i was late getting it ordered. When my son opened it, it was bent on one side, and there were marks on the bottom of the box .... because of some pressing family issues it got put on the bottom of the priority list and stayed in the garage for about 3 weeks.
I called Summit last week about it, and the girl said, "did it look like shipping damage?" I said probably but not totally sure. She said well you've had it so long we can't claim it as shipping damage. I apologized and she said thats ok, we'll eat it this time, but next time if you suspect shipping damage call right away. She then said put the old one out, i'll have it picked up, and in the mean time i'll ship another one out so you'll have it right away.
UPS picked up the old one 2 days later, the new one arrived the morning after that !
I didn't pay a dime ... didn't even have to go to the post office ... folks, customer service just don't get much better than that !!

We all ***** and moan when these companies do us wrong, so i thought i'd delve out a little praise for someone doing something right !!

Hethj7 · 01-18-2004, 10:01 PM

Summit has always been great to me too!

fiveohpatrol · 01-19-2004, 05:27 PM

wow, sweet deal

I've always had great luck with summit too

Dark_5.0 · 01-19-2004, 06:09 PM

I have always had a good experience with Summit to, but what happened to you is even better than what you would expect.

That is awesome customer service.

flyin 5.8 · 01-19-2004, 06:22 PM

Haven't had to return anything but almost every thing I've ordered showed up the next day. Out of about $5k in parts only about 5% got backordered and took a week.

stang_racer20 · 01-19-2004, 10:37 PM

yeah summit is great. everything i ever ordered always came a day or two early. and the customer service people really do know there ****.

speedytang · 01-20-2004, 03:50 AM

Summit is great and only 1.5 hours away and the retail store is just fun to visit. Always great service on the phone or in person. I live 30 minutes from Jegs and a totally opposite business. I always need to assist them to give me the correct part and if they get it from the warehouse delivered to a store for pickup they have never got me the correct part when promised. I ordered my Welds rims 3 times before they shipped the correct boxes. They sent the warehouse the correct part numbers they just shipped the wrong boxes each time to the store location. I even needed Autometer gauges the common ones and they did not have it in the store so the warehouse needed twice to get it correct. I guess the thing that just ticks me off, the sales person will call me and tell me the parts are in then I ask are they correct they say yes they checked and the parts will be wrong not even the correct part number to what is on the invoice. I will either drive to Summit or call before 4pm and I will have it to my house the following day around 5pm when UPS makes his daily delivery to me.

82 GT · 01-23-2004, 11:40 PM

I like Summit too. I bought most of my engine parts from them when I rebuilt my engine. They haver some of the best prices around.

84LX89GT · 01-25-2004, 04:37 PM

I had the same experience with summit racing, when i ordered my trick flow intake, the upper intake gasket was broken in 1/2, and they said they didn't have only one gasket to ship, so they sent me a pack of 5 or so for free! I try to buy from summit whenever possible.

red82gt · 01-25-2004, 11:48 PM

I've always had good experiences with Summit too, only problem is that I'm in Canada so I get screwed by UPS's brokerage fees

I now get stuff sent to a border town and then go pick it up myself.

91-killerstang · 03-03-2004, 08:41 PM

I always use summit, I'll pay a couple of dollars more but you know you're get your parts fast and with great service

84GT350-1 · 03-03-2004, 10:30 PM

I have allways had good luck with summit. Called them to check if they had a certain weld wheel in stock, they said yes so I drove 1 1/4 hours over there to find out the computer was wrong and Summit didn't have them. So they knocked $20 a wheel off the price and air freighted 2 wheels from the Nevada store to my house. Allways great on returns too.

tmoss · 03-04-2004, 08:38 AM

I have purchased from them for over 25 years and never had a bad experience - great supplier!

Comatose · 03-04-2004, 12:23 PM

I've been dealing with Summit for almost 10 years, great customer service, fast shipping, and a knowledgable staff. As long as I'm ordering aftermarket parts, they will continue to get my business.

CONVGTMUSTANG · 03-04-2004, 02:16 PM

Summit Racing has great customer service! I've been using them for years and will continued to do so.

01-18-2004, 09:07 PM	#1
HotRoddin cranky old man Join Date: Sep 2001 Location: Longview Texas Posts: 683	Summit Racing ... call it like it is ! I ordered one of their aluminum radiators before Christmas. It arrived before Christmas, even though i was late getting it ordered. When my son opened it, it was bent on one side, and there were marks on the bottom of the box .... because of some pressing family issues it got put on the bottom of the priority list and stayed in the garage for about 3 weeks. I called Summit last week about it, and the girl said, "did it look like shipping damage?" I said probably but not totally sure. She said well you've had it so long we can't claim it as shipping damage. I apologized and she said thats ok, we'll eat it this time, but next time if you suspect shipping damage call right away. She then said put the old one out, i'll have it picked up, and in the mean time i'll ship another one out so you'll have it right away. UPS picked up the old one 2 days later, the new one arrived the morning after that ! I didn't pay a dime ... didn't even have to go to the post office ... folks, customer service just don't get much better than that !! We all ***** and moan when these companies do us wrong, so i thought i'd delve out a little praise for someone doing something right !! __________________ Under Construction: 64 Falcon 372 cu in. stroker 1:72 rod ratio 6.250" rods (long rod), Comp Cams XE274 230/236 520/526 @ .050, Scorpion Rollers, Roush 200 irons, 10:1 Keith Blacks, Hedman long tubes, 750 Holley DP, Edelbrock Victor Jr., C4 3500 stall, gears and tires to be anounced.

01-18-2004, 10:01 PM	#2
Hethj7 Mizzou Tigers Join Date: Apr 1999 Location: weston, MO United States Posts: 1,455	Summit has always been great to me too! __________________ 2006 Mustang GT 1990 LX GT-40 motor 262 horsepower, 307ft-lbs (sold but forever loved) 1998 Contour SVT Rice Haters Club Member #244

01-19-2004, 05:27 PM	#3
fiveohpatrol I'd rather be basketweaving Join Date: Feb 2000 Location: Indianapolis Posts: 2,551	wow, sweet deal I've always had great luck with summit too __________________ NMRA O/C 9516 NA pumpgas stickshift 347 10.65@125.6, 6.73@100, 1.41 60ft

01-19-2004, 06:09 PM	#4
Dark_5.0 Registered Member Join Date: Apr 2001 Location: Staging lane Posts: 4,337	I have always had a good experience with Summit to, but what happened to you is even better than what you would expect. That is awesome customer service. __________________ 92' LX-Big brakes, Lots and lots of suspension, GT40X heads, Ported cobra intake, stock cam, Vortech SC trim. 00' Lightning-Stock 88'CRX-13 second ego killer

01-19-2004, 06:22 PM	#5
flyin 5.8 Registered Member Join Date: Apr 2002 Location: Holland, Michigan Posts: 73	Haven't had to return anything but almost every thing I've ordered showed up the next day. Out of about $5k in parts only about 5% got backordered and took a week. __________________ If girls are made of sugar and spice, how come they taste like tuna? "Nitrous is like a hot chick with an STD . . . you want to hit it, but your afraid of the consequences."

01-19-2004, 10:37 PM	#6
stang_racer20 Registered Member Join Date: Jun 2003 Location: Wisconsin Posts: 348	yeah summit is great. everything i ever ordered always came a day or two early. and the customer service people really do know there ****. __________________ 92 Mustang GT, 347 Stroker(Forged Steel Crank/Rods-Balanced, Forged Aluminum Dished Pistons), Trick Flow Track Heat Intake, Trick Flow Twisted Wedge Heads w/ Stage 3 port/polish, 80mm C&L MAF, FMS 30# Inj., BBK AFPR, Trick Flow Stage 2 Cam, Trick Flow 1.6R Rockers, BBK E.L. Headers, Flowmaster Cat-Back, MAC CAI, FMS Pulleys, Griffin Alum. Radiator, MSD Pro-Billet Distributor; AOD, Dynamic 3300 Lockup Converter, B & M Super Cooler, B&M Ratchet Shifter; 3:73 gears.

01-20-2004, 03:50 AM	#7
speedytang Registered Member Join Date: Oct 1999 Location: Marengo, Ohio.USA Posts: 135	Summit is great and only 1.5 hours away and the retail store is just fun to visit. Always great service on the phone or in person. I live 30 minutes from Jegs and a totally opposite business. I always need to assist them to give me the correct part and if they get it from the warehouse delivered to a store for pickup they have never got me the correct part when promised. I ordered my Welds rims 3 times before they shipped the correct boxes. They sent the warehouse the correct part numbers they just shipped the wrong boxes each time to the store location. I even needed Autometer gauges the common ones and they did not have it in the store so the warehouse needed twice to get it correct. I guess the thing that just ticks me off, the sales person will call me and tell me the parts are in then I ask are they correct they say yes they checked and the parts will be wrong not even the correct part number to what is on the invoice. I will either drive to Summit or call before 4pm and I will have it to my house the following day around 5pm when UPS makes his daily delivery to me.

01-23-2004, 11:40 PM	#8
82 GT Import Slayer Join Date: May 1999 Posts: 2,241	I like Summit too. I bought most of my engine parts from them when I rebuilt my engine. They haver some of the best prices around. __________________ '82 GT 351W (.060)Comp Cams 274* Extreme Energy cam, ported & polished heads w/ 1.94/1.60 valves 10.3:1 flat top pistons,stealth intake, Mallory dizzy,Holley 750dp carb, BBK shorties,Flowmaster exhaust,C-4 with 3700 stall converter, B&M pro shifter,8.8 rear, 4:10's, subframes, electric fan, powermaster alternator, 4 core radiator.

01-25-2004, 04:37 PM	#9
84LX89GT Mustangs Join Date: Jul 2000 Posts: 1,938	I had the same experience with summit racing, when i ordered my trick flow intake, the upper intake gasket was broken in 1/2, and they said they didn't have only one gasket to ship, so they sent me a pack of 5 or so for free! I try to buy from summit whenever possible. __________________ 2005 Suzuki Hayabusa GSX1300-R 1980 Ford Thunderbird - 255 V8 ported heads, 5.0L ported stock headers, O.R. H-pipe and Flowmaster 2-chambers, dual roller timing chain hi-po Mack Truck hood emblem 1985 Mustang GT 5.0L T5, F-303, GT40p, headers, off-road h, flowmasters, MSD stuff, etc. Sold 02/06/04 1989 Mustang GT ET: 13.304@102.29 mph (5-24-03) Sold - 1998 Mustang Cobra coupe, 1/4 mile - street tires: 13.843@103.41 (bone stock)

01-25-2004, 11:48 PM	#10
red82gt Sober voice of Reason Join Date: Nov 1998 Location: Kelowna, B.C., Canada Posts: 1,514	I've always had good experiences with Summit too, only problem is that I'm in Canada so I get screwed by UPS's brokerage fees I now get stuff sent to a border town and then go pick it up myself. __________________ 393W: AFR 205's, hydraulic roller, TKO600.

03-03-2004, 08:41 PM	#11
91-killerstang Registered Member Join Date: Feb 2004 Location: fayetteville nc Posts: 6	I always use summit, I'll pay a couple of dollars more but you know you're get your parts fast and with great service __________________ Rob 91GT black on black 5spd new production short block, cane 2031cam, 1.7 rr, home ported stock heads, edel. performer intake, 65mm tb, 76mm mas, BBK long tubes o/h pipe dynomax cat back

03-03-2004, 10:30 PM	#12
84GT350-1 Registered Member Join Date: Nov 1999 Location: Willard Ohio Posts: 60	I have allways had good luck with summit. Called them to check if they had a certain weld wheel in stock, they said yes so I drove 1 1/4 hours over there to find out the computer was wrong and Summit didn't have them. So they knocked $20 a wheel off the price and air freighted 2 wheels from the Nevada store to my house. Allways great on returns too. __________________ 1967 mustang fastback drag car. tube chassis. 468 BBF.. 1989 LX notch 1982 GT 2003 F350 6.0

03-04-2004, 08:38 AM	#13
tmoss Registered Member Join Date: Mar 2003 Location: Saint Louis, MO Posts: 634	I have purchased from them for over 25 years and never had a bad experience - great supplier! __________________ Tom (Torque) Moss 88Gt 5spd Vert, FLowmaster Catbacks, stock cam advanced 4° @ 108.5° ICL, NMRA prepped GT40P heads 1.85/1.55 valves and 1.7 rockers, MAC P headers Jet-Hot coated, 97 Exlporer intake (ported lower), TB and injectors. 277RWHP/330RWTQ (SAE). http://www.fastlanecars.com/

03-04-2004, 12:23 PM	#14
Comatose Registered Member Join Date: Oct 2001 Location: Goldendale, WA, USA Posts: 84	I've been dealing with Summit for almost 10 years, great customer service, fast shipping, and a knowledgable staff. As long as I'm ordering aftermarket parts, they will continue to get my business. __________________ Jeremiah 1986 Mustang GT K&N Filter, Removed Air Silencer, Black Magic Fan, 65mm Explorer TB, 110lph BBK Fuel Pump, F/M Force II Cat -Back, O/R h-pipe, U/D's Timing@14* 1986 Mustang LX SSP--new project car AOD, 3.27's, Dumps, 238k miles

03-04-2004, 02:16 PM	#15
CONVGTMUSTANG Registered Member Join Date: Feb 2004 Location: Southeastern Pennsylvania Posts: 38	Summit Racing has great customer service! I've been using them for years and will continued to do so. __________________ Steve 1992 Mustang GT Convertible Rice Hater Member #325

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Couple of my friends had a close call while racing.	6T9PONY	Stang Stories	12	12-07-2002 07:59 PM
Summit Racing Package	Beavis	Appearance & Detailing	0	02-06-2002 10:36 PM
Summit Racing mail-order blues	Pastor Robert	Small Ponies	4	06-23-2000 11:07 AM