I tried once long ago to place an order with summitt. They were kinda rude on the phone. Acted like I was bothering them.
I do most of my mail ordering from Jeggs. They seem more customer friendly.
Even though your problem was in the carrier, I think they could have atleast been a little more respectful. Competition for buisness has never been so tight. With a letter addressing your concerns they may apoligize or even discount your next item. Try it.
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