I also agree with the above posts, however when you start to go up that ladder, be cool, don't just start yelling at everybody. It's just as effective, if not more effective, to be polite and complain at the same time. They will hear the tone of your voice and most people will understand and work with you better if you don't just start pissing them off.
I had problems with a bank taking two payments from me at one time, which killed my bank balance and was gonna make me start bouncing other payments. I spent 3 weeks on the phone with these people trying to get them to fix their mistake. The people that answered the phones were doing what they could, but the manager was the one who kept messing it all up. Nothing happened until I told the person I was speaking with "no offense to you, I know it's not your fault, but please let your manager know that this has taken too long, and the next time she hears about this will be from my attorney." The employee I was speaking with understood, and took no offense, relayed the message, and wouldn't you know it, I had my money back with in 3 hours. I know if I had just been yelling at the person on the phone who had nothing to do with it and was no more than a messenger between me and the manager, than I wouldn't have gotten it done that fast.
If that doesn't work either, then post it and we'll all come up with other ideas of more extreme measure.
Good Luck man, and remember Don't ever lose your COOL
Dave
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