Yup, that lady is the only one who answers the phones. We are contesting the charge to our credit card company. The first couple hatches were "defective" and now every monday my wife sits on hold for 20 minutes just to hear that biatch tell her "it is definitely being shipped first thing in the morning...."
Now she knows why she should have paid the extra 70 bucks and got it from Cervini's.
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