MustangWorks.com : Ford Forums - View Single Post - Summit Racing mail-order blues

Pastor Robert · 06-17-2000, 08:54 AM

Has anybody had a negative experience buying mail-order from Summit Racing? I ordered a bra (phone order) from them and paid extra for second day air. Well, the item never arrived. I called Summit and was told (by a very nasty kid) that they could not do anything, because they had shipped the item out. They refunded the $8.00 for the second day air, but refuse to refund for the bra, which has not arrived yet. I told them it was too late because I needed the bra the day I expected it, but they didn't care. In fact, one of the customer service reps said, "What do you want me to do about it, track down the truck and get the thing off it myself?" I've never encountered such a thing ever.

So, has anybody had a problem with Summit or another mail-order company? I'd really like to know.

Thanks,

Pastor Robert

06-17-2000, 08:54 AM	#1
Pastor Robert Registered Member Join Date: Apr 2000 Location: Orlando, FL Posts: 19	Summit Racing mail-order blues Has anybody had a negative experience buying mail-order from Summit Racing? I ordered a bra (phone order) from them and paid extra for second day air. Well, the item never arrived. I called Summit and was told (by a very nasty kid) that they could not do anything, because they had shipped the item out. They refunded the $8.00 for the second day air, but refuse to refund for the bra, which has not arrived yet. I told them it was too late because I needed the bra the day I expected it, but they didn't care. In fact, one of the customer service reps said, "What do you want me to do about it, track down the truck and get the thing off it myself?" I've never encountered such a thing ever. So, has anybody had a problem with Summit or another mail-order company? I'd really like to know. Thanks, Pastor Robert