This kind of story falls into the 'Stupid-Funny' catagory but I can understand your frustration.
Frankly, if you work in a job where you have direct contact with 'the public' (now known as 'customers') you'll have this kind of idiot to deal with - and worse.
My advice to seek a job where you don't have to deal with the customers directly, or at least with the 'general public' who often don't know much of anything about what you may be an expert in, leading to unhappy (but still funny) experiences such as the one you've described for us.
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