See, now to me this whole string is quite entertaining... in a good way, of course.
I see the post from the call center rep and I must smile. I'm a Customer Service Operations Manager for a very well known Internet retailer (no advertisement or obvious plug coming, so please don't fret) and it's basically my job to make sure all our reps are getting their work done. Those other reps in the bank call center would receive a very uncomfortable one-on-one with their supervisor or worse yet... with me directly. Gee, I really do enjoy watching ineffectual employees squirm.
But, back to the topic... I love my job. I no longer need to interact directly with customers, thank God. You see, we have two types of customers: those who are afraid to click anywhere on our site (and therefore cannot complete the ordering process without some serious coaching) and those who click on every single *******' button they can find (and therefore end up with 15 copies of the first DVD they see, 22 unexpected copies of "Screw the Roses, Send Me the Thorns" because the cover looked intriguing, and -- best of all -- 36 table saws... all because they're pretty much brain dead.)
Ahh... but now that I'm part of management I get to deal more directly with our VPs, other departmental managers, and the fine folks in Finance. Gawd... shoot me now. :P
~ Greg ~