Summit Racing ... call it like it is !

[HotRoddin]

I ordered one of their aluminum radiators before Christmas. It arrived before Christmas, even though i was late getting it ordered. When my son opened it, it was bent on one side, and there were marks on the bottom of the box .... because of some pressing family issues it got put on the bottom of the priority list and stayed in the garage for about 3 weeks.
I called Summit last week about it, and the girl said, "did it look like shipping damage?" I said probably but not totally sure. She said well you've had it so long we can't claim it as shipping damage. I apologized and she said thats ok, we'll eat it this time, but next time if you suspect shipping damage call right away. She then said put the old one out, i'll have it picked up, and in the mean time i'll ship another one out so you'll have it right away.
UPS picked up the old one 2 days later, the new one arrived the morning after that !
I didn't pay a dime ... didn't even have to go to the post office ... folks, customer service just don't get much better than that !!

We all ***** and moan when these companies do us wrong, so i thought i'd delve out a little praise for someone doing something right !!