Issue with the Parts Girl

[Mr 5 0]

All too typical story but then, I'm sure the parts people have their own 'dumb customer stories' too. In fact, I know they do, I've seen them.

I understand that 'looking it up' is what the parts people are trained to do and I have no problem with that concept, but when a customer asks for a part by brand name and part number they should have sense enough to trust that he/she knows what they are doing.

Pushing the platinums is probably just a standard 'upselling' technique that they are also instructed to do. No problem - as long as they know when to stop pushing.

I find that when I have to buy parts at the Ford dealer (which I avoid due to the obscene prices) they are a lot more knowledgable and respect you enought not to push anything and accept that if you have a PN, you already have 'looked it up' and know what you need.