Summit Racing mail-order blues

[Mr 5 0]

Robert:

Sorry to learn of your bad experience with Summit.
Speaking as one who has worked in the mail-order business, I can tell you that tracking down the item was exactly what the obviously poorly-trained, ill-mannered and probably underpaid 'service' rep should have done for you, immediately. Sad to see this kind of snotty 'service' from a big distributor like Summit.

If you paid by credit card you should certainly dispute the tranaction with your CC company and yes, I would make an attempt to find out who actually heads Summit and try to get a complaint letter through to them - personally - and ask for a response when you write.

Good luck to you.