They shipped my bumper in bubble wrap!!!

93blkGTfun · 04-03-2003, 10:39 PM

I orderd a new bumper cover from 50resto monday. I got it today and it wasnt even in a box!! It was just bubble wrapped! Of course as you would expect its broken and scuffed all over. The louvers on both sides of the bottom opening are cracked almost all the way through. I'm pissed.

You would think for 50 bucks worth of shipping, they would put the stupid thing in a BOX!!

Has this happened to anyone else?

fiveohpatrol · 04-03-2003, 11:05 PM

Damn that blows. I've had a bumper cover shipped to me like that, but it was from a personal sale, and it actually came to me in good shape.

Have you contacted the company yet?

Coupe Devil · 04-03-2003, 11:47 PM

Hell your lucky, of the three bumper covers Ive gotten none have been in bubble wrap. they've all been Just in a big heavy duty garbage bag lookin bag.

Bradley

Sicy Stang · 04-04-2003, 12:51 AM

That's bull. I'd be pissed too.

Stang_Crazy · 04-04-2003, 05:26 PM

I used to order from 50resto but my order wouldn't show up for 8-10 days and parts would be missing/damaged. I ordered a power steering pump from them and when I got it (10 days later), the little nipple on the bottom was broken off.

Needless to say, they lost my business.

Dan

429mustang · 04-04-2003, 11:03 PM

That's so f*cking annoying. I bought a built up trans off ebay (700R4), it was coming from a shop in florida. I nid on it on a friday and asked if he could get it out on monday so I would have a car to get to work sooner. After a bunch of b.s./waiting on e-mails and a tracking number that didn't show it getting sent out until about 3 weeks later. Then it finally comes, it was falling out of the cardboard/fabric chunk it was wrapped up in, but whatever. Then I notice part of hte bellhousing where a bolt hole used to be was broken off. I got to send it back then wait another 2 weeks to get another one sent out even though a new one was supposed to get out the day after I got the first one. I finally got it and it works pretty good/shifts hard but he never sent me a tag so I could send back my core to get $150 back. Real *****n a*shole!

CSA-50RESTO · 04-23-2003, 10:08 AM

Hi everyone! I was browsing the posts and came across this one. I wanted to take a few moments to shed some light on the issues brought up by a few people. The bumper covers are shipped by UPS. As crazy as it sounds, if we put them in a box big enough to ship them, UPS says it is too big and won't ship it out. The only way we can do it is by bubble wrapping the covers. The other alternative would be to box them up and ship them by truck freight, but you are looking at a $115 freight charge in the continental US. Within the past few months, UPS has also applied a $50 surcharge on all bumper covers. Unfortunately, we have to pass this cost along to the customer.

***93blkGTfun*** I believe we replaced your bumper cover already. If not, please contact me at your earliest conveinence.

***Coupe Devil*** Did you buy 3 covers from us?

***Stang_Crazy*** I think I remember speaking to you and we replaced the power steering pump for you. I would like to speak to you personally though about any other issues you might have with our company. Please contact me when you get a chance!

As a side note, if anyone ever has a problem with our company or it's services, PLEASE CONTACT ME PERSONALLY SO WE CAN GET THE ISSUE RESOLVED! We take great pride in our customer service, especially after the sale. If you have an issue with us and do not let us know, you are not doing justice to yourself and our company. Thanks for your time and have a great day!

Mass Stang · 04-23-2003, 10:13 AM

Quote:

Originally posted by 93blkGTfun
I orderd a new bumper cover from 50resto monday. I got it today and it wasnt even in a box!! It was just bubble wrapped! Of course as you would expect its broken and scuffed all over. The louvers on both sides of the bottom opening are cracked almost all the way through. I'm pissed.

You would think for 50 bucks worth of shipping, they would put the stupid thing in a BOX!!

Has this happened to anyone else?

Yeah, I have bought from them and had stuff screwed up too. I hate to say it but they are no better on the customer service aspect of it either. I hope they are better in your case than they where for me. Good Luck !

CSA-50RESTO · 04-23-2003, 10:34 AM

As I stated earlier, PLEASE contact me about any issues you might have with us! You can email me or contact me at our toll free phone number!

Coupe Devil · 04-23-2003, 12:08 PM

[QUOTE]Originally posted by CSA-50RESTO

***Coupe Devil*** Did you buy 3 covers from us?
QUOTE]

No I bought from other places. None from you. Sorry. Ive ordered other parts from you with great satisfaction.

Bradley

84LX89GT · 04-24-2003, 01:26 AM

Well to give CSA-50RESTO credit, i've never seen a company go around on web boards and make sure people are happy with their order.....i've never heard of your company but i'll atleast check your web site out.
I'd say the worst shippers are Jegs racing....everything is just thrown in a box with nothing to baffle it, everything i order is usually falling out of the box after it's been delivered by ace ventura (remember the start of the move....

.....ok bad joke)

GrayStang · 04-24-2003, 11:31 AM

Sup, Mike.

Yes, LRS has some of the best customer service around, from what I have seen.

I sold a bumper cover on ebay a few weeks ago. I put it in a box to ship it, and UPS said it was too big. The box fit the cover perfectly, so I went online to print out a label and had to lie about the dimensions to get them to ship it

Anyways, LRS has always done a great job on everything I have ever seen.

Ross (posting under Kelly's name today)

RBatson · 04-25-2003, 05:46 AM

Quote:

Originally posted by CSA-50RESTO
As a side note, if anyone ever has a problem with our company or it's services, PLEASE CONTACT ME PERSONALLY SO WE CAN GET THE ISSUE RESOLVED! We take great pride in our customer service, especially after the sale. If you have an issue with us and do not let us know, you are not doing justice to yourself and our company. Thanks for your time and have a great day!

That's about the best damn advertisement you could have in my book! Do you guys have a website?

GrayStang · 04-25-2003, 07:08 AM

www.50resto.com

93blkGTfun · 04-27-2003, 04:23 PM

I got a new bumper a week later, good as new.

All is well in mustang land.

04-03-2003, 10:39 PM	#1
93blkGTfun Registered Member Join Date: Apr 2002 Location: Evansville, IN Posts: 98	They shipped my bumper in bubble wrap!!! I orderd a new bumper cover from 50resto monday. I got it today and it wasnt even in a box!! It was just bubble wrapped! Of course as you would expect its broken and scuffed all over. The louvers on both sides of the bottom opening are cracked almost all the way through. I'm pissed. You would think for 50 bucks worth of shipping, they would put the stupid thing in a BOX!! Has this happened to anyone else? __________________ "I think two drops of pee came out" http://www.homestarrunner.com

04-03-2003, 11:05 PM	#2
fiveohpatrol I'd rather be basketweaving Join Date: Feb 2000 Location: Indianapolis Posts: 2,551	Damn that blows. I've had a bumper cover shipped to me like that, but it was from a personal sale, and it actually came to me in good shape. Have you contacted the company yet? __________________ NMRA O/C 9516 NA pumpgas stickshift 347 10.65@125.6, 6.73@100, 1.41 60ft

04-03-2003, 11:47 PM	#3
Coupe Devil Moderator Join Date: Mar 2001 Location: Myrtle Beach SC Posts: 1,643	Hell your lucky, of the three bumper covers Ive gotten none have been in bubble wrap. they've all been Just in a big heavy duty garbage bag lookin bag. Bradley __________________ 1990 GT, 347, TFS TW Heads, TFS Cam, TFS Track heat, Twin turbos, FMIC, T5. Built Ford Tough Moderator

04-04-2003, 05:26 PM	#5
Stang_Crazy It's never clean enough! Join Date: Jan 1999 Location: Shaler, PA Posts: 1,542	I used to order from 50resto but my order wouldn't show up for 8-10 days and parts would be missing/damaged. I ordered a power steering pump from them and when I got it (10 days later), the little nipple on the bottom was broken off. Needless to say, they lost my business. Dan __________________ ~Dan 2001 SVT Lightning 89' GT : Taking up garage space and waiting for a buyer... Rice Hater's Club - Member #11

04-04-2003, 11:03 PM	#6
429mustang Registered Member Join Date: May 2001 Location: westerville, OH USA Posts: 618	That's so fcking annoying. I bought a built up trans off ebay (700R4), it was coming from a shop in florida. I nid on it on a friday and asked if he could get it out on monday so I would have a car to get to work sooner. After a bunch of b.s./waiting on e-mails and a tracking number that didn't show it getting sent out until about 3 weeks later. Then it finally comes, it was falling out of the cardboard/fabric chunk it was wrapped up in, but whatever. Then I notice part of hte bellhousing where a bolt hole used to be was broken off. I got to send it back then wait another 2 weeks to get another one sent out even though a new one was supposed to get out the day after I got the first one. I finally got it and it works pretty good/shifts hard but he never sent me a tag so I could send back my core to get $150 back. Real ***n ashole! __________________ 1990 Notchback: BBK Ceramic Coated Full length headers, Dr. Gas 3"- 2 1/2" x-pipe, Flowmaster 40's/turndowns.

04-04-2003, 12:51 AM	#4
Sicy Stang Sizzlin' Sicilian Join Date: Mar 2003 Location: California Posts: 502	That's bull. I'd be pissed too.

04-23-2003, 10:08 AM	#7
CSA-50RESTO Registered Member Join Date: Apr 2003 Location: Waco, Texas Posts: 2	Hi everyone! I was browsing the posts and came across this one. I wanted to take a few moments to shed some light on the issues brought up by a few people. The bumper covers are shipped by UPS. As crazy as it sounds, if we put them in a box big enough to ship them, UPS says it is too big and won't ship it out. The only way we can do it is by bubble wrapping the covers. The other alternative would be to box them up and ship them by truck freight, but you are looking at a $115 freight charge in the continental US. Within the past few months, UPS has also applied a $50 surcharge on all bumper covers. Unfortunately, we have to pass this cost along to the customer. *93blkGTfun* I believe we replaced your bumper cover already. If not, please contact me at your earliest conveinence. *Coupe Devil* Did you buy 3 covers from us? *Stang_Crazy* I think I remember speaking to you and we replaced the power steering pump for you. I would like to speak to you personally though about any other issues you might have with our company. Please contact me when you get a chance! As a side note, if anyone ever has a problem with our company or it's services, PLEASE CONTACT ME PERSONALLY SO WE CAN GET THE ISSUE RESOLVED! We take great pride in our customer service, especially after the sale. If you have an issue with us and do not let us know, you are not doing justice to yourself and our company. Thanks for your time and have a great day! __________________ Michael Briscoe Customer Service Advisor Latemodel Restoration Supply 866-507-3786 X20 customerservice@50resto.com

04-23-2003, 10:34 AM	#9
CSA-50RESTO Registered Member Join Date: Apr 2003 Location: Waco, Texas Posts: 2	As I stated earlier, PLEASE contact me about any issues you might have with us! You can email me or contact me at our toll free phone number! __________________ Michael Briscoe Customer Service Advisor Latemodel Restoration Supply 866-507-3786 X20 customerservice@50resto.com

04-23-2003, 12:08 PM	#10
Coupe Devil Moderator Join Date: Mar 2001 Location: Myrtle Beach SC Posts: 1,643	[QUOTE]Originally posted by CSA-50RESTO *Coupe Devil* Did you buy 3 covers from us? QUOTE] No I bought from other places. None from you. Sorry. Ive ordered other parts from you with great satisfaction. Bradley __________________ 1990 GT, 347, TFS TW Heads, TFS Cam, TFS Track heat, Twin turbos, FMIC, T5. Built Ford Tough Moderator

04-24-2003, 01:26 AM	#11
84LX89GT Mustangs Join Date: Jul 2000 Posts: 1,938	Well to give CSA-50RESTO credit, i've never seen a company go around on web boards and make sure people are happy with their order.....i've never heard of your company but i'll atleast check your web site out. I'd say the worst shippers are Jegs racing....everything is just thrown in a box with nothing to baffle it, everything i order is usually falling out of the box after it's been delivered by ace ventura (remember the start of the move.... .....ok bad joke) __________________ 2005 Suzuki Hayabusa GSX1300-R 1980 Ford Thunderbird - 255 V8 ported heads, 5.0L ported stock headers, O.R. H-pipe and Flowmaster 2-chambers, dual roller timing chain hi-po Mack Truck hood emblem 1985 Mustang GT 5.0L T5, F-303, GT40p, headers, off-road h, flowmasters, MSD stuff, etc. Sold 02/06/04 1989 Mustang GT ET: 13.304@102.29 mph (5-24-03) Sold - 1998 Mustang Cobra coupe, 1/4 mile - street tires: 13.843@103.41 (bone stock)

04-24-2003, 11:31 AM	#12
GrayStang Registered Member Join Date: Mar 2003 Location: Round Rock, Texas Posts: 11	Sup, Mike. Yes, LRS has some of the best customer service around, from what I have seen. I sold a bumper cover on ebay a few weeks ago. I put it in a box to ship it, and UPS said it was too big. The box fit the cover perfectly, so I went online to print out a label and had to lie about the dimensions to get them to ship it Anyways, LRS has always done a great job on everything I have ever seen. Ross (posting under Kelly's name today) __________________ Mineral gray 02 GT... with a few mods

04-25-2003, 07:08 AM	#14
GrayStang Registered Member Join Date: Mar 2003 Location: Round Rock, Texas Posts: 11	www.50resto.com __________________ Mineral gray 02 GT... with a few mods

04-27-2003, 04:23 PM	#15
93blkGTfun Registered Member Join Date: Apr 2002 Location: Evansville, IN Posts: 98	I got a new bumper a week later, good as new. All is well in mustang land. __________________ "I think two drops of pee came out" http://www.homestarrunner.com

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