Anyone dissatisfied with Summit?

Mach 1 · 01-02-2002, 02:38 PM

Summit is starting to piss me off. I received a package from them today, an Edelbrock part I ordered, and it was shipped in the Edelbrock box. They didn't put the Edelbrock box inside a brown box as usual. But that wasn't the problem.

The Edelbrock box had factory tape on it sealing the box. It was ripped open, and re-taped shut with clear packing tape. Upon further inspection, some of the items inside the box that were originally individually wrapped were also opened up previously, and then just thrown back in the box. Also, one part had several nicks and scratches and gouges. They could have been production line nicks and scratch marks, but maybe not? Some of them looked a little too big to be production line.

What gives? Did they send me someone elses return?

And this isn't the first time this has happened to me with Summit.

I believe I'll be ordering from Jegs from now on.

MidNiteBlu 5.0 · 01-02-2002, 02:45 PM

My dads been ordering from them for a long time and we've never had any problems. Everything usually comes quick and theres no tax or shipping so i dunno. Everything we've ordered was fine.

Coupe Devil · 01-02-2002, 02:46 PM

I'm not dis-satisfied at all. They are always good to me. I recently ordered a trans-kit which comes in a pretty big box itself. I also ordered a set of roller rockers for a bud and a ring filer. They opened the trans box and put the two smalle boxes in that. I kinda wish they hadnt done that but it didnt mess any of my parts up so no biggie. I always get my stuff in two days no matter what I order too. Nothin but good experiences here man. Sorry about your luck. About gettin someelse's return. I dont know I would think they looked at it if it was a return. They wont accept installed returns anyway so if it is a return it has never been "Installed".

Fox Body · 01-02-2002, 02:52 PM

Man, I've ordered from them a few times and have NEVER had any problems with them. Their shipping is the fastest I've ever encountered (3 days max), everything has come in good shape, etc. Also, I have a few good friends that have also NEVER had any problems with them.

6T9PONY · 01-02-2002, 03:44 PM

They've been dang good to me, too. I have ordered countless parts from them. Only one part has ever been on backorder, and it was a plate for the bottom of my Edelbrock fuel pump, Jegs had them on backorder too. Everything is shipped to my door within 2 or 3 days of ordering. They have really good tech people there, too. I should find all the receipts from Summit that I have and total up that amount. I bet it's close to $2000. I had one pop for a little over $900, though. That was 4 wheels and 4 tires.

Mach 1 · 01-02-2002, 04:58 PM

Ive probably spent over $8000 from them over the last 4 years. I guess the more you spend, the crappier service you get? No, its probably just my bad luck...story of my life...so I'm used to it.

Dont get me wrong, I have had many perfectly good orders from summit, but at least 3 that I can remember off the top of my head where they really screwed up, eithier sending me the wrong part or a part that looked like it was thrown around the block a few times.

exgmguy · 01-02-2002, 05:12 PM

they have been great to me. As long as my order is in before 4 pm, it is sitting on my porch the next day.

For 7 bucks shipping you cant beat that.

Tod · 01-02-2002, 06:03 PM

i myself have never needed anything shipped from Summit because i'm only 15 mins away. but i have a friend in Florida who has ordered a few things and he has nothing but good experiences (or so he says). so i guess it's bad luck. Summit's as reliable as you'll find i'm afraid.

blue00gt · 01-02-2002, 06:18 PM

I would have to agree with the others - never had a problem with Summit (about $5000 total ordered from them in 2 years).

01-02-2002, 08:54 PM

I've used them quite a bit as well. Now that you mention it Mach, I ordered some Welds from them last year and the front ones looked like they had been on a car before and there is a blemish on one of them. The fronts weren't packed and wrapped like the rears, no doubt they were a return. I was gonna send them back but just couldn't wait to put them on. The blemish actually looks like a defect though, so I think I'm gonna send it to Welds..

Mach 1 · 01-02-2002, 09:08 PM

Yeah, I was going to send my package back, but everything is serviceable and all the parts were there, so Ill just live with it.

I do think Jegs service is superior, I order a lot from them as well, and they never screwed anything up at all, and they usually throw a free hat in the box, although they charge a couple dollars more for handling, so I usually cheap out and go with summit, but not anymore.

6T9PONY · 01-02-2002, 09:11 PM

I have ordered from Jegs a lot too. But I usually use Summit out of the two. Jegs usually takes longer on shipping for me, usually 1-2 days more than Summit. It might just be my location, but it's consistently slower.

01-02-2002, 09:28 PM

I honestly can't tell the difference between Jegs and Summit. I did use Jegs alot more in the past simply because they had a 800#, then Summit got one. I had to return something to Summit before(unopened) and had no problems. I really think they would help me out with Welds, if I were to have a problem getting this wheel fixed or replaced.

There are a couple places I absolutely would not order from again.. Summit isn't one of them.

Free hat?! Man, I ordered loads from Jegs and never got a hat! My brother makes one order(distributor for a 72 Mach) and gets a hat and stickers.. I was like WTF?!?

andy669 · 01-02-2002, 10:34 PM

The only problem I have had with Summit was with my AFPR. It probably wasnt even their fault. The box said 94-95, but the regulator was for 93-down. Dont be surprised when you see that the tape has been cut on packages that you receive. Have you ever stood around a UPS warehouse?? I was there late one night waiting for my aerospace brakes to show up and I saw the employees cutting boxes open and checking the contents. Kinda made me wonder.
andy

mustangman65_79 · 01-02-2002, 10:59 PM

Hey Mach 1, sounds like u have a little bad luck. Oh well. If you've spent $8,000, I'm sure you'll get something bad. Better luck next time.

01-02-2002, 11:02 PM

Quote:

Originally posted by andy669
Have you ever stood around a UPS warehouse?? I was there late one night waiting for my aerospace brakes to show up and I saw the employees cutting boxes open and checking the contents. Kinda made me wonder.
andy

I've been standing around one for 14 years. The only time I've seen someone cutting a box open is when it was possibly damaged, needed to be repacked or was suspious. Believe it or not, people actually ship stuff(lets say anti-freeze) with the lid not screwed on tight and it leaks... and leaks... soaks the package and gets on other packages. There is a team that has to handle it like its a hazardous material(even if its maple syrup) because its an unknown substance until its 'investigated'. I actually had barbeque sauce leak in my truck before, smelt good but I doubt the customer that got it on thier lands end package thought much of it. Then there is the package that got soaked with ATF fluid because someone shipped a tranny with fluid in it. The contents may be ok, but it needs to be repacked. Loose heads for a Semi in a box with a 30# limit? Maybe it was a hub and they were checking the suspicious packages or maybe the high valued packages to verify there is actually something in the box. We are way too busy to just randomly open boxes and its really not worth losing your job over.

Please don't take me the wrong way, I just felt I needed to give you an idea of what goes on. After all, UPS has been putting a roof over my head and parts on my mustang for a long time..

1965GTO · 01-02-2002, 11:23 PM

I worked at ups as a seasonal feeder driver and never saw anyone opening boxes. However I have seen them break open when trailer doors were opened and stuff fell out due to sloppy loading. Why the sloppy loading? Speed, A whole bunch of stuff has to be unloaded and reloaded in minimum time. I recently ordered an oil pan and it had been resealed, they put tape on it that said to check contents. The pan had a scratch on it, but no biggie. Stuff happens.

1BAD89 · 01-02-2002, 11:27 PM

Summit has always been good to me. Except a few minor stuff, like they sent me a super swamper instead of a mickey thompson sportsman pro street one. But someone had slapped a guys shipping tag over mine. But other than that all my stuff has gotten her quick and safely.

84LX89GT · 01-02-2002, 11:49 PM

I've ordered alot from summit and never had ANY problems, however i've had VERY poorly packaged items from Jegs many times, so now i don't order from then anymore.
For me the companies i buy from regularly are:
Summit (very good to me)
Year One
Companies i'll never buy from again:
Mustang Parts Specialties
Jegs

I guess everyone has their own "don't buy from list"
Sorry to hear your difficulties

avbcon12 · 01-03-2002, 12:04 AM

i remember ordering a few things back when i had my ranger truck and almost everything i ordered for it had to be sent back (or just dealt with). parts from the packages were missing.

but since then everything i have ordered has been great! fast too!

adam

01-02-2002, 02:38 PM	#1
Mach 1 Registered Member Join Date: May 1999 Location: Georgia Posts: 3,866	Anyone dissatisfied with Summit? Summit is starting to piss me off. I received a package from them today, an Edelbrock part I ordered, and it was shipped in the Edelbrock box. They didn't put the Edelbrock box inside a brown box as usual. But that wasn't the problem. The Edelbrock box had factory tape on it sealing the box. It was ripped open, and re-taped shut with clear packing tape. Upon further inspection, some of the items inside the box that were originally individually wrapped were also opened up previously, and then just thrown back in the box. Also, one part had several nicks and scratches and gouges. They could have been production line nicks and scratch marks, but maybe not? Some of them looked a little too big to be production line. What gives? Did they send me someone elses return? And this isn't the first time this has happened to me with Summit. I believe I'll be ordering from Jegs from now on. __________________ 2002 GT 1993 GT (SOLD) '93 Mustang GT RHC member #142

01-02-2002, 02:45 PM	#2
MidNiteBlu 5.0 I got something to say Join Date: Sep 2001 Location: San Diego, CA Posts: 1,557	My dads been ordering from them for a long time and we've never had any problems. Everything usually comes quick and theres no tax or shipping so i dunno. Everything we've ordered was fine. __________________ 91 LX Hatch 5.0 - made for the twisties 89 LX Hatchback 5.0 5spd. stolen/stripped 4/7/05 http://www.mustangworks.com/cgi-bin/...splay.cgi?3494 1987 Toyota Pickup Ricer Haters Club Member #33 Want a custom gauge cluster for your Vintage Mustang? www.jmeenterprises.com

01-02-2002, 02:46 PM	#3
Coupe Devil Moderator Join Date: Mar 2001 Location: Myrtle Beach SC Posts: 1,643	I'm not dis-satisfied at all. They are always good to me. I recently ordered a trans-kit which comes in a pretty big box itself. I also ordered a set of roller rockers for a bud and a ring filer. They opened the trans box and put the two smalle boxes in that. I kinda wish they hadnt done that but it didnt mess any of my parts up so no biggie. I always get my stuff in two days no matter what I order too. Nothin but good experiences here man. Sorry about your luck. About gettin someelse's return. I dont know I would think they looked at it if it was a return. They wont accept installed returns anyway so if it is a return it has never been "Installed". __________________ 1990 GT, 347, TFS TW Heads, TFS Cam, TFS Track heat, Twin turbos, FMIC, T5. Built Ford Tough Moderator

01-02-2002, 02:52 PM	#4
Fox Body Mustang Maniac Join Date: Sep 2000 Location: GA, U.S.A Posts: 2,266	Man, I've ordered from them a few times and have NEVER had any problems with them. Their shipping is the fastest I've ever encountered (3 days max), everything has come in good shape, etc. Also, I have a few good friends that have also NEVER had any problems with them. __________________ 351W-powered 1979 Ford Mustang Ghia notchback '79 Video @ Idle Stock 5.8L under 4" cowl 'glass hood, C4 w/ Transgo shift kit, Holley 750 cfm, Edelbrock Performer RPM intake; Fluidyne Al radiator, Flexalite 175 electric fan, 1 5/8" MAC shorty headers, FRPP Al driveshaft; S&W 6-point cage; 2.5" Off road H-pipe, 2-chamber Flowmasters, 8.8" Rear w/ 3.55s; Weld wheels (15x6;15x8), Front: 225/60/15, Rear: 275/50/15 Nitto NT 555R Drag Radials; 14 x 4” K&N X-stream air filter. '92 GT (5-speed) Small In Car Video Stock 5.0L, 2-chamber Flowmasters, MAC CAI, Tri-Ax, Al pedals... "Red, thou art my companion. Hasten now your quickened metamorphosis to Green that I may conquer all who dare abide there beside me. May they be left thither behind burnt black." ---Fox Body

01-02-2002, 04:58 PM	#6
Mach 1 Registered Member Join Date: May 1999 Location: Georgia Posts: 3,866	Ive probably spent over $8000 from them over the last 4 years. I guess the more you spend, the crappier service you get? No, its probably just my bad luck...story of my life...so I'm used to it. Dont get me wrong, I have had many perfectly good orders from summit, but at least 3 that I can remember off the top of my head where they really screwed up, eithier sending me the wrong part or a part that looked like it was thrown around the block a few times. __________________ 2002 GT 1993 GT (SOLD) '93 Mustang GT RHC member #142

01-02-2002, 03:44 PM	#5
6T9PONY All about the Windsor. Join Date: Feb 2000 Posts: 2,052	They've been dang good to me, too. I have ordered countless parts from them. Only one part has ever been on backorder, and it was a plate for the bottom of my Edelbrock fuel pump, Jegs had them on backorder too. Everything is shipped to my door within 2 or 3 days of ordering. They have really good tech people there, too. I should find all the receipts from Summit that I have and total up that amount. I bet it's close to $2000. I had one pop for a little over $900, though. That was 4 wheels and 4 tires.

01-02-2002, 05:12 PM	#7
exgmguy Registered Member Join Date: Feb 1999 Location: Utica, Michigan Posts: 2,631	they have been great to me. As long as my order is in before 4 pm, it is sitting on my porch the next day. For 7 bucks shipping you cant beat that.

01-02-2002, 06:03 PM	#8
Tod Registered Member Join Date: Jan 2001 Location: just outside of Slowville Posts: 299	i myself have never needed anything shipped from Summit because i'm only 15 mins away. but i have a friend in Florida who has ordered a few things and he has nothing but good experiences (or so he says). so i guess it's bad luck. Summit's as reliable as you'll find i'm afraid. __________________ If you drop your keys into molten lava just let 'em go 'cause, man, they're gone.

01-02-2002, 06:18 PM	#9
blue00gt Mustang Addict Join Date: Jan 2001 Location: McKinney, TX Posts: 1,294	I would have to agree with the others - never had a problem with Summit (about $5000 total ordered from them in 2 years). __________________ Strike down the unroadworthy! 2000 GT Atl. Blue: '03 Cobra motor - 465rwhp/473rwtq, T-56 6-speed, full MM TA/PH & tubular K-member suspension, Saleen body, 17" Torq-Thrust II's, M/T ET Street radials, and lots more '94 Rio Red Cobra: All the bolt-ons, 3.73s

01-02-2002, 08:54 PM	#10
rbatson Guest Posts: n/a	I've used them quite a bit as well. Now that you mention it Mach, I ordered some Welds from them last year and the front ones looked like they had been on a car before and there is a blemish on one of them. The fronts weren't packed and wrapped like the rears, no doubt they were a return. I was gonna send them back but just couldn't wait to put them on. The blemish actually looks like a defect though, so I think I'm gonna send it to Welds..

01-02-2002, 09:08 PM	#11
Mach 1 Registered Member Join Date: May 1999 Location: Georgia Posts: 3,866	Yeah, I was going to send my package back, but everything is serviceable and all the parts were there, so Ill just live with it. I do think Jegs service is superior, I order a lot from them as well, and they never screwed anything up at all, and they usually throw a free hat in the box, although they charge a couple dollars more for handling, so I usually cheap out and go with summit, but not anymore. __________________ 2002 GT 1993 GT (SOLD) '93 Mustang GT RHC member #142

01-02-2002, 09:11 PM	#12
6T9PONY All about the Windsor. Join Date: Feb 2000 Posts: 2,052	I have ordered from Jegs a lot too. But I usually use Summit out of the two. Jegs usually takes longer on shipping for me, usually 1-2 days more than Summit. It might just be my location, but it's consistently slower.

01-02-2002, 09:28 PM	#13
rbatson Guest Posts: n/a	I honestly can't tell the difference between Jegs and Summit. I did use Jegs alot more in the past simply because they had a 800#, then Summit got one. I had to return something to Summit before(unopened) and had no problems. I really think they would help me out with Welds, if I were to have a problem getting this wheel fixed or replaced. There are a couple places I absolutely would not order from again.. Summit isn't one of them. Free hat?! Man, I ordered loads from Jegs and never got a hat! My brother makes one order(distributor for a 72 Mach) and gets a hat and stickers.. I was like WTF?!?

01-02-2002, 10:34 PM	#14
andy669 Registered Member Join Date: Jan 2001 Location: Moline Il Posts: 901	The only problem I have had with Summit was with my AFPR. It probably wasnt even their fault. The box said 94-95, but the regulator was for 93-down. Dont be surprised when you see that the tape has been cut on packages that you receive. Have you ever stood around a UPS warehouse?? I was there late one night waiting for my aerospace brakes to show up and I saw the employees cutting boxes open and checking the contents. Kinda made me wonder. andy __________________ 88 coupe 91 LX NMRA Pure Street 5120

01-02-2002, 10:59 PM	#15
mustangman65_79 My poor 79 RIP Join Date: Oct 2001 Location: Suisun City, Posts: 2,320	Hey Mach 1, sounds like u have a little bad luck. Oh well. If you've spent $8,000, I'm sure you'll get something bad. Better luck next time. __________________ '84 mustang GT turbo '85 LTD '89 Camaro Irocz z28 '94 Lightning '96 Trans am

01-02-2002, 11:23 PM	#17
1965GTO Registered Member Join Date: Jul 2001 Location: Dupo,ill Posts: 219	I worked at ups as a seasonal feeder driver and never saw anyone opening boxes. However I have seen them break open when trailer doors were opened and stuff fell out due to sloppy loading. Why the sloppy loading? Speed, A whole bunch of stuff has to be unloaded and reloaded in minimum time. I recently ordered an oil pan and it had been resealed, they put tape on it that said to check contents. The pan had a scratch on it, but no biggie. Stuff happens.

01-02-2002, 11:27 PM	#18
1BAD89 Tubbed and Juiced Join Date: Mar 2001 Location: Tulsa, Oklahoma Posts: 1,861	Summit has always been good to me. Except a few minor stuff, like they sent me a super swamper instead of a mickey thompson sportsman pro street one. But someone had slapped a guys shipping tag over mine. But other than that all my stuff has gotten her quick and safely.

01-02-2002, 11:49 PM	#19
84LX89GT Mustangs Join Date: Jul 2000 Posts: 1,938	I've ordered alot from summit and never had ANY problems, however i've had VERY poorly packaged items from Jegs many times, so now i don't order from then anymore. For me the companies i buy from regularly are: Summit (very good to me) Year One Companies i'll never buy from again: Mustang Parts Specialties Jegs I guess everyone has their own "don't buy from list" Sorry to hear your difficulties __________________ 2005 Suzuki Hayabusa GSX1300-R 1980 Ford Thunderbird - 255 V8 ported heads, 5.0L ported stock headers, O.R. H-pipe and Flowmaster 2-chambers, dual roller timing chain hi-po Mack Truck hood emblem 1985 Mustang GT 5.0L T5, F-303, GT40p, headers, off-road h, flowmasters, MSD stuff, etc. Sold 02/06/04 1989 Mustang GT ET: 13.304@102.29 mph (5-24-03) Sold - 1998 Mustang Cobra coupe, 1/4 mile - street tires: 13.843@103.41 (bone stock)

01-03-2002, 12:04 AM	#20
avbcon12 Registered Member Join Date: Jul 2001 Location: West Bloomfield, MI Posts: 391	i remember ordering a few things back when i had my ranger truck and almost everything i ordered for it had to be sent back (or just dealt with). parts from the packages were missing. but since then everything i have ordered has been great! fast too! adam

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